We explore call center security risks and how to balance convenience with security, how to protect call centers from social engineering and ways to reduce cyber security risks in call centers without compromising the customer experience.
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00:00 Introduction
01:24 Background
06:20 The Role of Call Centers in Customer Service
09:56 Balancing Cybersecurity and Convenience
14:15 Fixing Processes and Implementing Platforms
18:45 The Role of Technology in Call Center Security
25:34 The Importance of Business Processes in Security
30:15 Passive and Probabilistic Authentication
34:07 The Threat of Synthetic Speech
38:54 The Erosion of Traditional Security Measures
47:11 Planning for Breaches and Incident Response 🔥Special Offer: Try Optery Privacy Risk Free and No Cost! 🔥
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